Quotes from the report:
"The Library in the City: Changing Demands and a Challenging Future"
Due partly to their role as society’s default provider of computer and Internet access, today’s urban
libraries help residents—including those with limited incomes and educations—find jobs, obtain
health information, and connect to government services and benefits. In so doing, the institutions
are fulfilling what is sometimes called their “shadow mandate,” supporting and complementing the
work of other public agencies.
...City residents now see libraries, particularly neighborhood branches, as multipurpose community centers, offering
business services, tax assistance, safe havens for children after school, and places where immigrants
can learn English. And libraries still lend books and DVDs.